We take platform reliability seriously and have systems in place to respond quickly if something goes wrong.

If there's ever a technical issue — such as an outage, a bug, or a payment not going through — here's what happens behind the scenes:

1.  We're alerted immediately by our monitoring tools or a customer report.

2.  Our engineering crew is contacted within minutes, based on the severity of the issue.

3.  Updates are shared on the site or via email if the issue is widespread.

4.  Most issues are resolved within hours, and we follow up to let you know everything's back to normal.

If you're ever unsure, you can always reach us at crew@causepilot.com — we're here to help.