The user's credit card didn't go through.  All other orders have been marked paid but this one is still showing up in pending, what do I do?

Here are your options.

1.  TRY AGAIN INDIVIDUALLY.  In Financials > Pending, click "Create" button next to the user's order.  This begins the create the transaction process.  At the bottom of the page you'll see a button "Charge credit card ending in xxxx".  Click that button to charge the card.

Sometimes, a credit card will not go through when processed via charging all of the credit cards on file but it will when you are just charging that one.  It has to do with the credit card company and their security rules.

2.  ASK THE USER.  If the above doesn't work, then the user's card just isn't going through.  You'll need to ask them to either contact their credit card company to approve the charge and then charge it again, or ask them for another credit card or check.

If they choose to give you another credit card to try, go to Financials > Pending and click "Create" button next to their order.  You'll see all of the orders they have pending in the single transaction.  At the bottom of the page, choose "Manual Stripe" to enter a new credit card and submit.

NOTE:  The orders are still showing pending in the user's checkout cart.  They can also go there and enter a credit card themself.